Matrix Eternity GENX 12SAC EPABX System

Matrix Eternity GenX 12 SAC EPABX System is compatible with SARVAM UCS ENT. With up to 64 GSM/3G trunks, 128 CO ports, and 99 VoIP (SIP) Trunks in the system, it is the perfect device for businesses that are looking to expand on their communication capabilities. The space requirements As...


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Matrix Eternity GenX 12 SAC EPABX System is compatible with SARVAM UCS ENT. With up to 64 GSM/3G trunks, 128 CO ports, and 99 VoIP (SIP) Trunks in the system, it is the perfect device for businesses that are looking to expand on their communication capabilities.

The space requirements

As space is a major concern when it comes to equipment in the office, Matrix Eternity Gen X 12 SAC EPABX System does not require much of it. Businesses can either keep it at the tabletop or opt for the wall hanging option to save more space on the floor.
The device is also friendly in terms of power. The power supply of 100-240 VAC, 47-60Hz 48VDC +20% to -15% is required to keep the operations running. Hot-swap is available for ex[amsopm card and AC and DC Power Supply and CPU Card redundancy is also available.
The device comes at an affordable rate and makes for a sound initial investment for companies that are looking to expand their communication channels within a reasonable limit with up to 2000 IP subscribers and 512 analog subscribers. Moreover, the device supports up to 128 digital subscribers, which makes it
extra useful for businesses.


Compatible Server Software SARVAM UCS ENT
VOIP (SIP) Trunks 99
GSM/3G Trunks Up to 64
CO Ports Up to 128
VOIP (VOCODER) Channels Up to 248
ISDN T1/E1 PRI Channels Up to 240 Ch. (8 Ports)
ISDN BRI Channels Up to 64 Ch. (32 Ports)
IP Subscribers Up to 2000
Digital Subscribers Up to 128
Analog Subscribers Up to 512
Voice Mail Channels Up to 64
Power Supply 100-240 VAC, 47-60Hz
48VDC +20% to -15%
Redundancy Yes (AC and DC Power Supply and CPU Card)
Hot-Swap Yes (For Expansion Cards)
Installation Wall Mount
Table Top

To know more about the product, you can visit the datasheet

To get more options under the category, you can visit this link. Compare and contrast the information to get all the details and make the right decision as per your business needs.

Shipping and Delivery Policy

Talinda express has partnered with various courier companies, to ensure that your orders are delivered securely and on time.

Where do we deliver?
We currently deliver all over Kenya, for deliveries out of Kenya, please contact our customer service.
Door to door deliveries are available for some areas. For other areas, delivery will be to the nearest courier office at your selected location.
We shall deliver to the location you selected on the delivery address part on account registration. Ensure you have selected the most accurate neighborhood description.

Delivery Timelines
The delivery time starts from the day you place your order and payment confirmed to the day one of our delivery associates makes a first attempt to deliver to you or notify you on your package arrival at the courier offices.

  • We shall deliver all stock items on “the next business day” after your order.
  • Business days are from Monday to Saturday, and do not include Sundays or public holidays.
  • Orders can be made anytime of the day and on any day.
  • Customer care is available on phone call from 8.00am to 5.00pm on all business days.
  • For contacts out of working hours, we shall be available on Email, SMS or Whatsapp

Delivery timelines are calculated and the estimates shipping timeline is communicated to you through Email, WhatsApp or SMS. This may include tracking numbers from our logistics partners.

In the case delivery is to your nearest courier, or logistics partner, a notification will be sent for pick-up when your items are ready for pick up.

How much does delivery cost?
Delivery cost for Kenya is;

  • 400 for all orders below Ksh. 10,000.00 within Nairobi
  • Free for all orders above Ksh. 10,000 within Nairobi
  • 500 for all orders below Ksh. 50,000 outside of Nairobi
  • Free for all orders above Ksh. 50,000 countrywide

Delivery costs outside Kenya will be priced at point of order. If you are in another country, please reach out to our customer service for assistance.

Packaging multiple orders?Multiple orders can be combined into the same package to reduce cost and number of packages shipped to a customer.

How to track your orders status
Orders status can be tracked using the order numbers provided once a purchase is completed. A link is provided where the buyer can view the progression of the order from the moment the order is placed, processed, dispatched, and shipped to deliver. Any issues can also be viewed. See below box for quick reference and definition of the key order status terminologies.

Key Relevant Order Status Terminologies

Term Meaning
Order pending Payment successful and pending processing
Ready to ship to Hub Applies to Dropship order items – Vendor has confirmed the items is in stock and ready to ship to the Courier Hub
Order Cancelled The order has been canceled for various reasons like fraudulent cases, customer requests, goods out of stock
Order Payment Failed Failed- Order payment has been placed but payment has failed thus whole order is terminated
Order packing items being packed for dispatch
Ready to ship Packing has been completed and the item is ready for dispatch to ship
Shipped out for delivery and now on transit for delivery to the Customer(buyer)
Delivered Order has been delivered to the customer and Proof of Delivery (P.O.D) details is available on the tracking system.
Item is cancelled Out of stock- The customer placed an order but was cancelled because the Dropship vendor couldn’t fulfil the item as it was out of Stock. Talinda Xpress Customer Support will advise the Buyers accordingly.
Item Returned to Vendor The item is returned due to different reasons like wrong item delivered, wrong colour
Returned at the Hub The item has been returned by the customer and it’s at the Courier hubs or collection centre
Returned to the Warehouse The item has been returned and it’s at the warehouse
Return item collected The items returned by the customer has been picked up from the Hub by the vendor
Delivery Attempt Failed The customer is not available to receive the item

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