Matrix LICENSE FOR UNIVERSAL MEDIA GATEWAY FOR SME.(SARVAM UMG SME)

SARVAM UMG SME Overview Matrix SARVAM UMG SME is a Unified Communication Solution engineered on four pillars of Collaboration, Communication, Messaging, and Mobility to enhance customer convenience and business productivity. Meanwhile, with its intuitive interface and built-in real-time features of Video Calling, Email Integration, Presence Sharing, and BLF Keys, Matrix...
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KSh38,560.26

Matrix

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SARVAM UMG SME Overview

Matrix SARVAM UMG SME is a Unified Communication Solution engineered on four pillars of Collaboration, Communication, Messaging, and Mobility to enhance customer convenience and business productivity. Meanwhile, with its intuitive interface and built-in real-time features of Video Calling, Email Integration, Presence Sharing, and BLF Keys, Matrix SARVAM UMG empowers an organization to easily extend its reach to the employees. Furthermore, it is designed to overcome geographical, communication device, and user-accessibility barriers with a single platform solution.

HIGHLIGHTS

  • Mobility
  • Unified Network, Clients
  • Messaging service
  • Call Management Features

BENEFITS

  • Streamlined Business Operations
  • Increased Staff Responsiveness to Customers
  • Employee Effectiveness and Efficiency
  • Availability to Customers

TECHNICAL SPECIFICATIONS

SYSTEM CAPACITY:
Expansion Slots 12
Expansion Cards 64 VOIP Channels per Module (Max. 2 Modules)
4 GSM/3G/4G SIM per Interface Card
23/30 Digital (T1/E1 PRI) Channels per Interface Card
8/16 FXO Ports per Interface Card
8/16/20 FXS Ports per Interface Card
VOIP PORT:
Protocol SIP v2
Physical Connector Ethernet (RJ45)
Voice Quality G.168 Echo Cancellation, Layer3 QoS and DiffServ and CNG
Voice Codecs G.711 (A-law, ?-Law), G.723, G.729AB, GSM-FR, GSM-EFR and iLBC Voice Codec
SIP Trunks 120
MOBILE PORT:
Frequency Bands 2G: GSM 850, EGSM900, DCS1800, PCS1900, UMTS 850/900/1900/2100
3G: GSM 850, EGSM900, DCS1800, PCS1900, UMTS 850/900/1900/2100
4G: For EMEA Region - LTE FDD: B1/B3/B5/B7/B8/B20
LTE TDD: B38/B40/B41
WCDMA: B1/B5/B8
GSM: B3/B8For North America - LTE FDD: B2/B4/B12/B13
WCDMA: B2/B4/B5For Australia - LTE FDD: B1/B3/B5/B7/B28
WCDMA: B1/B5
Compliance ETSI GSM Phase2/2+
SIM Interface 1.8, 3V SIM Interface
Antenna Panel Mount or Extended Cable Antenna
1.8/3.0 dBi, 50 O SMA (Male) Connector
T1/E1/PRI:
Channels 2B+D
Physical Connector RJ48 (120O)
Personality Network (NT) and Terminal (TE)
Switch Variants AT&T 4ESS, AT&T 5ESS, DMS-100, ETSI NET5, ITU-T Q.921, ITU-T Q.931, NTT INS64, US NI2 (National ISDN 2), QSIG ECMA and France VN Signaling
Framing ESF for T1 and CEPT1 (with/without CRC) for E1
FXO PORT:
Physical Connector RJ11
Dialing DTMF and Pulse (10/20PPS)
Loop Limit 1200W
CLI Presentation DTMF, FSK ITU-T V.23 and FSK Bellcore 202A CLI
FXS PORT:
Physical Connector RJ11
Dialing DTMF and Pulse (10/20PPS)
CLI Presentation DTMF, FSK ITU-T V.23 and FSK Bellcore 202A CLI
Call Maturity Polarity Reversal
POWER SUPPLY:
Input Option 1 (Mains): 100-240 VAC, 47-60 Hz
Option 2 (DC): 48VDC +20% to -15%
Power Consumption 170W (Typical)
MECHANICAL:
Dimensions (WxHxD) 43.65x22.6x17.35cm (17.18"x8.9"x6.83")
Unit Weight 5 kg (11.02lbs)
Shipping Weight 8 kg (17.63lbs)
Mounting Options Wall Mount, Table Top and 19? Rack Mount with 4U Enclosure
ENVIRONMENTAL:
Operating Temperature 0?C to +45?C (32?F to113?F)
Storage Temperature -20?C to +70?C
Operating Humidity 5-95% RH (Non-condensing)
Storage Humidity 0-95% RH (Non-condensing) at 40?C
REGULATORY COMPLIANCES:
IEC 61000-3-2, IEC 61000-3-3, IEC 61000-4-2, IEC 61000-4-3, IEC 61000-4-4, IEC 61000-4-5, IEC 61000-4-6, IEC 61000-4-8, IEC 61000-4-11, IEC 60950-1, IEC 6000 68-2-6:2007, IEC 68-2-27, IS:9000, TEC, RoHS, FCC Part15 and FCC68, CE

If interested in this product, you can visit the datasheet for more information.

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Shipping and Delivery Policy

Talinda express has partnered with various courier companies, to ensure that your orders are delivered securely and on time.

Where do we deliver?
We currently deliver all over Kenya, for deliveries out of Kenya, please contact our customer service.
Door to door deliveries are available for some areas. For other areas, delivery will be to the nearest courier office at your selected location.
We shall deliver to the location you selected on the delivery address part on account registration. Ensure you have selected the most accurate neighborhood description.

Delivery Timelines
The delivery time starts from the day you place your order and payment confirmed to the day one of our delivery associates makes a first attempt to deliver to you or notify you on your package arrival at the courier offices.

  • We shall deliver all stock items on “the next business day” after your order.
  • Business days are from Monday to Saturday, and do not include Sundays or public holidays.
  • Orders can be made anytime of the day and on any day.
  • Customer care is available on phone call from 8.00am to 5.00pm on all business days.
  • For contacts out of working hours, we shall be available on Email, SMS or Whatsapp

Delivery timelines are calculated and the estimates shipping timeline is communicated to you through Email, WhatsApp or SMS. This may include tracking numbers from our logistics partners.

In the case delivery is to your nearest courier, or logistics partner, a notification will be sent for pick-up when your items are ready for pick up.

How much does delivery cost?
Delivery cost for Kenya is;

  • 400 for all orders below Ksh. 10,000.00 within Nairobi
  • Free for all orders above Ksh. 10,000 within Nairobi
  • 500 for all orders below Ksh. 50,000 outside of Nairobi
  • Free for all orders above Ksh. 50,000 countrywide

Delivery costs outside Kenya will be priced at point of order. If you are in another country, please reach out to our customer service for assistance.

Packaging multiple orders?Multiple orders can be combined into the same package to reduce cost and number of packages shipped to a customer.

How to track your orders status
Orders status can be tracked using the order numbers provided once a purchase is completed. A link is provided where the buyer can view the progression of the order from the moment the order is placed, processed, dispatched, and shipped to deliver. Any issues can also be viewed. See below box for quick reference and definition of the key order status terminologies.

Key Relevant Order Status Terminologies

Term Meaning
Order pending Payment successful and pending processing
Ready to ship to Hub Applies to Dropship order items – Vendor has confirmed the items is in stock and ready to ship to the Courier Hub
Order Cancelled The order has been canceled for various reasons like fraudulent cases, customer requests, goods out of stock
Order Payment Failed Failed- Order payment has been placed but payment has failed thus whole order is terminated
Order packing items being packed for dispatch
Ready to ship Packing has been completed and the item is ready for dispatch to ship
Shipped out for delivery and now on transit for delivery to the Customer(buyer)
Delivered Order has been delivered to the customer and Proof of Delivery (P.O.D) details is available on the tracking system.
Item is cancelled Out of stock- The customer placed an order but was cancelled because the Dropship vendor couldn’t fulfil the item as it was out of Stock. Talinda Xpress Customer Support will advise the Buyers accordingly.
Item Returned to Vendor The item is returned due to different reasons like wrong item delivered, wrong colour
Returned at the Hub The item has been returned by the customer and it’s at the Courier hubs or collection centre
Returned to the Warehouse The item has been returned and it’s at the warehouse
Return item collected The items returned by the customer has been picked up from the Hub by the vendor
Delivery Attempt Failed The customer is not available to receive the item

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