10 Features of Call Center Headphones To Improve work Life

If you work in a call center, you know the importance of having a comfortable, quality headset. Not only does it help minimize background noise, but it also helps protect your hearing from loud customer voices. Unfortunately, many call centers don't invest in the best headsets for their employees. To make sure that your experience is as pleasant and productive as possible, here are a few features to look out for while shopping for call center headphones. Read on to learn more about these features and how they can improve your work life.

Features of Call Center Headphones


When you work in a call center, you are on the phone for long periods of time. This can be hard on your ears and lead to discomfort. Call center headphones are designed to be comfortable to wear for long periods of time. They often have padded ear cups and headbands that help to relieve pressure on your ears. In addition, some call center headphones have noise-cancelling features that can help to reduce background noise and make it easier to hear your caller.


If you work in a call center, you know that headphones are a must. But not just any headphones will do – you need a pair that is comfortable to wear for long periods of time, and that will help you to hear clearly and effectively. 

  • One of the most important things to consider when choosing headphones for a call center is comfort. You will be wearing them for long periods of time, so they need to be lightweight and comfortable to wear. Look for headphones that have padded ear cups and an adjustable headband.
  • It is also important to choose headphones that will allow you to hear clearly. This is especially important if you are taking calls in a noisy environment. Look for headphones that have noise-cancelling features or sound-isolating ear cups.
  • Another feature to look for in call center headphones is durability. They need to be able to withstand the rigors of daily use, so look for ones that are made from high-quality materials. Also, make sure they come with a warranty in case anything goes wrong.

With these features in mind, you can choose the perfect pair of call center headphones to improve your work life.


Headphones that cancel out background noise can be a lifesaver in a call center, where constant chatter and other noise can be distracting and make it difficult to concentrate. Look for headphones with active noise cancellation (ANC) or passive noise isolation (PNI), which use different techniques to block out sound. ANC headphones are more expensive but also more effective, while PNI headphones are less expensive but still provide some noise reduction.

In-line controls

The headphones that call center agents to use can have a big impact on their work life. In-line controls are one feature that can help to improve the quality of life for call center agents. These controls allow agents to adjust the volume, mute the microphone, and end the call with the push of a button. This can be a lifesaver for agents who need to quickly end a call or adjust the volume on their headset.

Battery life

Hours of talk time and standby time are important when considering call center headphones. You don't want your headphones dying in the middle of a call, so look for a pair with long battery life. Some models even come with a charging dock to keep them topped off throughout the day.


There are many features of call center headphones with mic that can improve work life. One important feature is connectivity. Call center headphones must be able to connect to a variety of devices, including phones, computers, and other audio devices. They should also have a strong connection so that there are no dropouts or interruptions in the audio.


The first factor to consider when choosing headphones for your call center is durability. Headphones that are built to last will be able to stand up to the wear and tear of daily use, ensuring that you get the most value for your money. Look for headphones that are made from high-quality materials and have solid construction. Also, check to see if the headphones come with a warranty or guarantee in case they break down prematurely.

Sound quality

When it comes to calling center headphones, sound quality is key. After all, you need to be able to hear your customers clearly, and they need to be able to hear you. There are a few things to look for when it comes to sound quality in headphones:

-Frequency response: This is the range of frequencies that the headphones can reproduce. The wider the frequency response, the better the sound quality will be.

-Noise cancellation: This feature helps to reduce background noise so that you can hear your customer more clearly. It's especially important if you work in a busy call center.


There are a few features to consider when looking for headphones to use in a call center. One is compatibility. Some headphones work with only certain types of phones, so it's important to check that the bluetooth call center headset you're considering will be compatible with the type of phone you have. Another feature to look for is noise cancellation. This can be helpful in a call center setting where there may be a lot of background noise. Noise-cancelling headphones can help you focus on your call and reduce distractions.


There are many headphones on the market that offer portability, but not all of them are good for call center work. The best headphones for call centers are those that can be easily carried around and used in different settings. They should also be comfortable to wear for long periods of time and have good sound quality.

Some of the best portable call center headphones are:

  • Logitech H340 USB Headphone with Noise Cancelling & mic
  • Logitech Stereo Headset H151 - Black (3.5 MM JACK) 981-000589
  • Sennheiser PC 7 USB Internet Telephony Headphone
  • Cisco 532 Wired Stereo Headset - CP-HS-W-532-RJ=

These three models all have great sound quality, are comfortable to wear, and can be easily transported. If you're looking for a pair of portable headphones for your call center work, these are great options to consider.