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Call center and contact center systems are key to managing your business relationships. These systems are designed to handle massive call volumes.
Generally, call centers handle customer service, technical support and sales management. Most call centers can only interact with customers by phone only, these are known as voice only.
In other cases, Call centers have social media, phone service, Email, chat, Whatsapp and other ways of interacting with customers.These are known as Multi channel Call centers.
If an Multichannel system can unify all channels to be viewed in one view, this type is known as an Omnichannel Call center. Here, all customer information from all channels is viewed on one page
Both Omnichannel and Multichannel are known as Contact centers, as they have multiple customer contact possibilities.
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